Terms of Service

These Terms shall take effect on March 23, 2026.

Article 1 Purpose

These Terms are intended to prescribe the rights, obligations, and responsibilities between MadeAll Co., Ltd. (hereinafter, the “Company”) and users in connection with the use of the internet website operated by the Company and all services provided by the Company, including 3D printing, modeling, related ordering, consultation, and membership services (hereinafter, the “Services”).

Article 2 Definitions

“Website” means the internet website and related online environment operated by the Company for the provision of information on goods or services, order receipt, consultation, member management, and the like.
“User” means a member or non-member who uses the Services provided by the Company in accordance with these Terms.
“Member” means a person who has entered into a service agreement with the Company and continuously uses the Services provided by the Company.
“Non-member” means a person who uses all or part of the Services provided by the Company without signing up for membership.
“Order Materials” means all materials uploaded or entered by the User for use of the Services, including 3D model files, drawings, images, documents, descriptions, requests, and messages.
“Quotation” means the estimated price, lead time, production conditions, or equivalent guidance presented by the Company based on the Order Materials submitted by the User and the selected conditions.
“Deliverables” means 3D-printed outputs, modeling deliverables, prototypes, parts, related files, or other service results produced, processed, post-processed, and delivered by the Company according to the User’s order.
Terms not defined in these Terms shall be governed by applicable laws and general commercial practices.

Article 3 Posting, Explanation, and Amendment of the Terms

The Company shall post these Terms on the Website so that users may know the contents hereof, the trade name, representative, address, contact information, business registration number, and mail-order business 신고 information.
The Company may amend these Terms to the extent that such amendment does not violate applicable laws, including the Act on the Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, and the Framework Act on Electronic Documents and Transactions.
If the Company amends these Terms, it shall provide notice from at least seven (7) days before the effective date, specifying the effective date and the reason for amendment. However, in the case of changes unfavorable to users, the Company may provide a prior grace period of thirty (30) days or more.
If a user continues to use the Services after the amended Terms take effect, the user shall be deemed to have agreed to the amended Terms. If a user does not agree to the amended Terms, the user may stop using the Services and withdraw membership.

Article 4 Contents of the Services

The Company provides the following Services.

Custom manufacturing services such as 3D printing, modeling, post-processing, and prototype production
Uploading Order Materials, providing quotations, receiving orders, carrying out production, and shipping or delivery
Membership registration, login, My Page, order history inquiry, consultation, and customer support
Other services determined by the Company

The Company may change all or part of the Services as necessary for service quality improvement or for operational or technical reasons, and shall provide prior notice if there is any material change.

Article 5 Provision and Suspension of the Services

In principle, the Services shall be provided 24 hours a day, 7 days a week, unless there is a special business or technical impediment of the Company. However, the hours of use of some Services may be restricted in accordance with operational policies.
The Company may temporarily suspend all or part of the Services in the event of maintenance, inspection, replacement, failure, interruption of communications, natural disaster, 장애 of partner companies, or other unavoidable reasons affecting information and communications facilities.
In the case of Paragraph 2, the Company shall in principle provide prior notice, but may provide notice afterward in urgent or unavoidable circumstances.

Article 6 Membership Registration and Formation of the Service Agreement

The service agreement shall be formed when a user submits an application for membership registration or service use in accordance with the procedures set by the Company, and the Company accepts such application.
The Company may refuse acceptance or terminate the service agreement afterward in any of the following cases.

Where false information, omission, error, or theft of another person’s information exists
Where a minor applies without the consent of a legal representative
Where the application is made for a purpose or in a manner that violates applicable laws or these Terms
Where it is markedly difficult to provide the Services for technical or operational reasons

Non-members may also use ordering or consultation services within the scope determined by the Company. However, some functions may be provided only to members.

Article 7 Management of Member Information

Members shall enter member information accurately and keep it up to date, and if there is any change, they shall correct it without delay.
The Company shall not be liable for any disadvantage arising from a member’s failure to update information, unless such disadvantage is caused by the Company’s intentional misconduct or negligence.

Article 8 Account Management and Restriction of Use

Members shall manage their account information with the duty of care of a good manager and shall not transfer, lend, or share it with any third party.
If a user violates applicable laws, these Terms, operational policies, or separate terms, the Company may restrict use in stages, including warning, temporary restriction, refusal of orders, suspension of membership qualifications, or termination of the service agreement.
The Company may immediately restrict use without prior notice in the event of an urgent violation of law, infringement of another person’s rights, impairment of service safety, or material interference with operation.

Article 9 Orders, Quotations, and Formation of Contracts

Users may apply for a quotation or place an order by selecting order conditions, including Order Materials, process, material, quantity, lead time, post-processing, and shipping method, in the manner prescribed by the Company.
Automatically calculated quotations or previously announced prices and lead times may not constitute final confirmed quotations, because they may not reflect the completeness of the Order Materials, actual manufacturability, scope of post-processing, quality standards, packaging, and shipping conditions.
Based on the results of its review of the Order Materials, the Company may request changes to the quotation, lead time, production method, or other conditions, and the final contract shall be formed when the user agrees thereto.
The order contract shall be formed when the Company expresses its intention to accept, such as by receiving the order, confirming payment, confirming production, or an equivalent act.
The Company may refuse an order or reserve acceptance in any of the following cases.

Where the Order Materials are damaged or there is insufficient information necessary for production
Where production is difficult due to production facilities, supply of materials, circumstances of partner companies, or the like
Where there is a possibility of violation of law, safety concerns, possible infringement of intellectual property rights, or violation of public order and morals

Article 10 Submission of Order Materials and Responsibility of Users

Users represent and warrant that they possess lawful rights and authority with respect to the Order Materials and order details submitted by them.
Users warrant that the production, use, possession, and distribution of the Order Materials, orders, and Deliverables do not infringe any third party’s copyright, patent right, trademark right, design right, trade secret, portrait right, or other rights.
Users shall not submit any of the following materials or orders.

Firearms, weapons, explosives, illegally modified parts, or other items whose manufacture, possession, or distribution is restricted by law
Content that violates public order and morals or applicable laws, including obscenity, violence, discrimination, fraud, defamation, or the encouragement of illegal acts
Materials submitted for the purpose of direct use in high-risk fields such as medical, aviation, automotive, or industrial safety without separate verification, where there are serious safety concerns

The Company shall not generally bear an obligation to conduct prior review of the legality or completeness of Order Materials, but if it determines that there is a possibility of violation, it may refuse or stop production or delete the relevant materials.

Article 11 Review of Manufacturability and Changes to Orders

The Company may review manufacturability, suitability of process, minimum thickness, shape stability, need for post-processing, lead time, and the like based on the Order Materials.
Based on the results of the Company’s review, users may receive proposals to change the process, material, thickness, shape, split production, post-processing, packaging, or lead time conditions, and if they do not agree, the order may be cancelled.
After an order is confirmed, changes requested by the user shall be possible only within the scope permitted by the Company, and additional costs or changes to lead time may occur accordingly.

Article 12 Payment

Users shall pay the order amount by the payment method designated by the Company.
The Company may refrain from commencing production or delivery for any order for which payment has not been completed.
If a user fails to complete payment for reasons attributable to the user, such as payment information errors, exceeding the limit, or suspension of the payment method, the user shall be responsible therefor.

Article 13 Production, Lead Time, and Shipping

The Company shall commence production of Deliverables after order confirmation, and the actual lead time may vary depending on the process, material, quantity, post-processing, and circumstances of external partner companies for each individual order.
The lead time or expected shipping date notified by the Company is a reasonable estimate and may be delayed due to natural disasters, supply of raw materials, circumstances of logistics companies, customs clearance, public holidays, large-volume orders, rework, or the like.
Shipping may be made by courier, in-person pickup, quick service, or other methods determined by the Company, and delays, loss, or damage occurring during transportation of Deliverables shall be handled in accordance with applicable laws and the terms of transportation.

Article 14 Characteristics of Custom-Made Products and Inspection

Deliverables are custom-made products manufactured based on the User’s Order Materials and selected specifications, and due to the characteristics of the process, surface texture, layer marks, shrinkage, slight deviations, differences in color or texture, or traces of post-processing may occur.
Differences within the ordinary range of variation or tolerance arising from the custom manufacturing process as described above may not constitute defects.
After receiving the Deliverables, the User shall without delay check the quantity, appearance, and whether there are any obvious defects, and if there is any defect, the User shall notify the Company within seven (7) days from the date of receipt.
If the Company acknowledges that there is a material defect in the Deliverables due to reasons attributable to the Company, it may take measures such as remanufacture, repair, refund, or equivalent action.

Article 15 Order Cancellation, Withdrawal of Offer, and Refund

Users may request cancellation of an order in accordance with the procedures prescribed by the Company until the Company commences production.
Because Deliverables have the nature of custom-made products individually produced at the User’s request, withdrawal of offer or cancellation may be restricted, after the Company has commenced production, to the extent permitted by applicable laws including the Act on the Consumer Protection in Electronic Commerce.
Even if cancellation is approved after production has commenced, already incurred material costs, labor costs, post-processing costs, outsourcing costs, shipping costs, and other actual expenses may be deducted.
If Deliverables materially different from the contract contents are provided for reasons attributable to the Company, refund or remanufacture may be available in accordance with applicable laws.

Article 16 Intellectual Property Rights and License to Use Order Materials

Intellectual property rights in the Services, Website, logos, trade names, designs, phrases, images, software, and content prepared by the Company belong to the Company or the legitimate rights holder.
Order Materials and rights thereto belong to the User or the legitimate rights holder. However, the User permits the Company to reproduce, store, analyze, transform, and use the Order Materials to the extent necessary for service provision, production, inspection, packaging, shipping, customer response, and dispute handling.
The Company shall not use Order Materials for purposes other than service provision without the User’s prior consent. However, an exception shall apply where there is a request pursuant to applicable laws.

Article 17 Protection of Personal Information

The Company protects users’ personal information in accordance with applicable laws and the Privacy Policy and processes such information only within the scope necessary for service provision. Matters concerning the collection, use, retention, destruction, entrustment, and overseas transfer of personal information shall be governed by a separate Privacy Policy.

Article 18 Obligations of the Company

The Company shall not engage in acts prohibited by applicable laws or these Terms or contrary to public order and morals, and shall strive to provide the Services in a stable manner.
The Company shall take administrative and technical measures necessary for the protection of personal information and information security so that users may use the Services safely.

Article 19 Obligations of Users

Users shall not engage in any of the following acts.

Registering false information, stealing another person’s information, or improper use of payment methods
Interfering with operation of the Services or infringing the Company’s facilities, systems, or security
Infringing the rights of the Company or a third party or damaging their reputation
Abnormal access by automated means, crawling, mass requests, or unauthorized reproduction or distribution

Article 20 Damages and Disclaimer

If the Company causes damage to a user through its intentional misconduct or negligence, it shall compensate for such damage in accordance with applicable laws.
The Company shall not be liable for damage caused by natural disasters, force majeure, reasons attributable to the User, errors inherent in the Order Materials themselves, or unlawful acts of a third party.
If a User causes damage to the Company or a third party by violating these Terms or applicable laws, the User shall compensate for such damage.

Article 21 Withdrawal of Membership and Termination of the Service Agreement

A Member may at any time request termination of the service agreement or withdrawal in accordance with the procedures prescribed by the Company, and the Company shall process such request as prescribed by applicable laws.
Even after withdrawal of membership, information that needs to be retained in accordance with applicable laws and the Privacy Policy may be retained for a certain period.

Article 22 Notice to Users

The Company may give notice to users by email, text message, AlimTalk, notice on the Website, in-service notification, or other methods deemed appropriate by the Company.
Notice to an unspecified large number of users may be substituted by posting on the Website; however, with respect to matters materially affecting a transaction, individual notice shall be the principle.

Article 23 Separate Terms and Operational Policies

Depending on the nature of the Services, the Company may establish separate service terms, order terms, operational policies, process-specific guides, quality standards, or refund policies.
If any separate terms or operational policy conflict with these Terms, the separate terms or operational policy shall prevail to the extent specially provided.

Article 24 Dispute Resolution and Governing Law

The Company shall endeavor to handle users’ opinions or complaints promptly and faithfully, and if it is difficult to process them, it shall inform the user of the reason and the processing schedule.
The laws of the Republic of Korea shall apply to disputes between the Company and users.
If a dispute arises between the Company and a user in connection with these Terms or the Services, the court having jurisdiction under applicable laws, including the Civil Procedure Act, shall be the court of first instance.

Supplementary Provision

These Terms shall take effect on March 23, 2026.

Last modified on March 24, 2026